Privacy Policy

This website is operated and provided by Stolt-Nielsen Limited or one of its subsidiary or affiliated entities ("Stolt"). We believe it is important for you to know what types of information we collect from any website that we operate and provide and how we treat information we may receive from you.

This Privacy Policy describes the information we collect about you and how it is used. It also sets out the procedures that we have in place to safeguard your privacy.

By using this website you are agreeing to the collection and use of your personal information as described in this Privacy Policy (even though you might be signing up on behalf of a corporate entity, you will be required to provide certain personal information). For the avoidance of doubt, any recourse you may have for any breach of this Privacy Policy shall be strictly limited to the Stolt subsidiary or affiliated entity that operates and provides the applicable website.

The Type of Information We Collect

In order to use this website and the services we offer through it, you need to register your personal details and create a client account. Once you register your details you are no longer anonymous to us and by providing your personal information you consent to the transfer and storage of that information as set out in this Privacy Policy.

We may collect and store the following personal information:

  • Name, address, telephone number, email address, company details and job position;
  • Transaction information based on your activities on the website, including invoicing and payment information;
  • Information that you provide for a specific purpose, such as to provide you with certain information you request or to send you emails or newsletters;
  • Information in connection with communications you send us, for example to report a problem or submit queries;
  • Details of the functions and services you select or use on the website;
  • Additional information we ask you to submit to authenticate yourself or your company; and
  • Other specific information mentioned in this Privacy Policy, such as IP addresses and cookies.

Other specific information mentioned in this Privacy Policy, such as IP addresses and cookies.

Automated Collection

We may automatically collect information such as the type of internet browser you use, the Internet Protocol address of the computer you are using, the site from which you linked to our website and the website you visit as you leave this website. We use this information to collect broad demographic information about the visitors to the website and to improve the website's content and to help us understand how users are interacting with the website and services provided.

Use of Cookies

We use cookies to enhance the operability and content of this website. For information on how we use cookies, please see our dedicated cookies policy.

Use of Collected Information

Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient, and customised experience and to provide the services you have requested. We may also use the information that you have provided to ensure that the content on our site is presented in the most effective manner for you and your computer and to allow you to participate in any interactive features on our website when you choose to do so.

By creating an account and using our website, you agree that we may use your personal information to:

  • provide the services and customer support you request;
  • resolve disputes, collect fees, and troubleshoot problems;
  • prevent, detect, and investigate potentially prohibited or illegal activities, and enforce our Registered User Terms;
  • customise, measure and improve our services, content and advertising;
  • tell you about our services and those of our corporate family, targeted marketing, service updates, and promotional offers based on your communication preferences; and
  • compare information for accuracy, and verify it with third parties.

Disclosure of Personal Information

We may disclose personal information to provide our services, respond to legal requirements, enforce our policies, and protect our rights and property. The personal information you provide to us may also be shared with Stolt subsidiaries or affiliated entities if necessary to provide you with our services, respond to your inquiries or for any other related purposes.

We may also share your personal information with:

  • other companies we have instructed to provide services for us;
  • other third parties for those purposes that may be reasonably ascertained from the nature and terms of the transaction in connection with which the information was submitted;
  • companies or third parties that you direct us to do so;
  • law enforcement agencies, other governmental agencies or third parties if we are required by law to do so, or in other limited circumstances (for example if required by a court order or regulatory authority, or if we believe that such action is necessary to prevent fraud or cyber-crime or to protect the website, our technology assets or the rights, property or personal safety of any person); and
  • other business entities, should we plan to merge with or be acquired by that business entity or if we undergo a re-organisation with that entity.

However, we do not share, sell, or lease personal information about you to any third-parties for their marketing use.

Links to Other Sites

Our website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites and a link does not constitute an endorsement of the content, viewpoint, accuracy, opinions, policies, products, services, or accessibility of that website. Once you link to another website from this website, including those maintained by Stolt or its affiliates, you are subject to the terms and conditions of that website, including, but not limited to, its Internet privacy policy. Please check these policies before you submit any personal data to these websites.

Security and Storage of Collected Information

Although we maintain physical, electronic, and administrative safeguards to protect your personal information from unauthorised or inappropriate access, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to us or provided though the website.

Personal information that you submit via this website is sent to and stored on secure servers located in the European Economic Area ("EEA"). However, it may be transferred to, and stored at, a destination outside the EEA and may also be processed by staff operating outside the EEA who work for us, or for one of our service providers. By submitting your personal information, you agree to this transfer, storing or processing. In the event of such a transfer we will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

In addition, if you use our services while you are outside the EEA, your personal information may be transferred outside the EEA in order to provide you with those services.

Account Protection

Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.

Account Information

You can see, review and change most of your information by signing into your account. You must promptly update your personal information if it changes or it is inaccurate.

Upon your request we will close your account and remove your personal information in accordance with applicable law. However, we may retain personal information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Registered User Terms, and take other actions otherwise permitted by law.


If you provide us with personal information, you will be given a choice at the time to "opt in" to certain uses, such as receiving notifications by checking or un-checking (as directed) the relevant box. Otherwise, the default setting will be “none” to receive such notifications.

You also have the option of "unsubscribing" from notifications at any time, thereby disabling any further such e-mail communication from being sent to you. Go to the My Account page and follow the instructions.

Please note that it may take up to five (5) working days to action your request.

Contacting Us

If you have any questions about this Privacy Policy, please contact us by clicking here

Changes to this Policy

We may amend this Privacy Policy at any time by posting the amended terms on this website. All amended terms will automatically take effect thirty (30) days after they are initially posted. Please check this Privacy Policy periodically to inform yourself of any changes.

This Privacy Policy was last updated on 1st July 2013.